Vote not working for me

I need game master to fix my account. It been 4 week time in which everytime I wanted to vote, it will say my IP already vote in which by right i never vote yet.
I do check forum and found out a way of it, then i apply but still doesn't work. I been so pissed off as I do not know who to seek this help from. FYI. I bought my account on premium since the day I started gamezaion. Please, I need my account to be able to vote and get point!. I have been 4week active and unable to collect a single point at all! FYI I did try other 4 vote website, unfortunately, still the same issue, no point collected.