worlds problems bug

Hi I have this problem that I have not managed to solve every time I try to move my pj from one world to another strip me this error


May you be unable to use Un certain skills or items In this area


and get out of the game I have to delete the account and get a new so I can not get beyond level 30 xq only allows me to be in 3 Pandemoniun world, Altgard and ishalgen is annoying since my level 60 dolls were trapped and that I can not delete please ayudeneme and I tried it on another server and the official and I will tell all my vien no disembodied characters come here I leave a picture of how they come out and the message saying to enter


http://fotos.subefotos.com/cfca89964a5ba8bdf017e298f6a2d02co.png

I hope you can help me please thanks