You cannot acess the game through this IP (22)

Today I tried to log into my account on GameZ, and I got this error message when I entered my ID and Password.
I never used any type of Hacker, much less someone stole,
If my account is Banned I wanted to know why the ban.
Thanks in advance.

Awaiting Response.

By: Hinatta
Ranger - Elyos - XEvangelionBRX

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I do not know if this is the right place, but even if I was banned I would like to know why, because he was playing gamez long ago and only returned three days now and I threw ban: /
excuse bothered, thank you very much.