I can't graduate from the season.

Hello. I am writing this using Google Translate because I am not good at English.

I am playing gamezbd US.

A while ago, I created a season character and raised it. I have received all the season rewards and am trying to graduate from the season. However, I am unable to graduate because I get the message "You cannot graduate because you do not have enough season gift vouchers."

The problem I think occurred is as follows.
Before graduating the season character, I received the season gift reward (advice of valks +150) from Fughar with another character I was raising. After that, when I tried to graduate, the above problem occurred.

After this, I tested the following.
1. Deleting the character and creating a new one: Even if you raise a new character, the new season reward list does not appear, and only the "Graduation" button is displayed in the season reward window. And when you press that button, the same problem occurs.
2. Trying after a week: Same as above.
3. Deleting the character and creating a new one after a week: Same as above.

How can I solve this situation? I need help. My family name is "Diery".

 

receiving/claiming rewards from fughar prior to seasonal graduation is normal.

 

Yeah, that sounds frustrating. I’ve seen a few people run into similar issues when they claim the season rewards on a different character—seems like it confuses the system. It’s probably why the game thinks you’re missing the voucher even though you’re ready to graduate. I’d suggest reaching out to support or a GM directly since they might be able to manually sort it out. I had a similar glitch once, and a quick message to support saved me a lot of time.

 

я тоже не могу закончить сезон. Ткните, где здесь служба поддержки? Спасибо.