Guide Fixing Most Problems/Errors

So you've run into a game error, or your GamezBD won't start, or it crashes to desktop, or something like that?

Make a search for the specific problem -you wish to post- FIRST, because chances are that the thread you are about to open, has already been answered.

Alright...this is the most simple solution to most common problems:
Check to see if you have a firewall exception for GamezBD, if your antivirus is blocking it, and if you are running the game as an Admin., or most importantly; Not being a part of the "insider/preview/beta" version of Windows
Remember that GamezBD is NOT compatible, with the Pearl-Abyss (retail) game version, so you Need to install the GamezBD game version: https://forum.gameznetwork.com/threads/download-mirrors-client-v3588-community-provided.210022/
DO NOT copy the GamezBD-game-client-version into the retail folder, or the other way around. They are two different game versions, and neither can be used to access the other's game-server.

There is a "Common Errors and Solutions" section (https://forum.gameznetwork.com/threads/gamezbd-errors-and-solutions.210464/) which might help you out. Although it hasn't been updated for a while now

Most GamezBD problems can be solved in the following manner:
1. Close game and Launcher
2. Go to Username\Appdata\Local\GamezBDO and delete the files and folders in there
3. Go to the folder where you installed the GamezBD version of the game, and delete the Cache folder, and the version file in the main folder
4. Open Launcher, WAIT for it to update, and then run a Force-Filecheck, in Settings top right corner
5. WAIT for it to finish completely, then close Launcher and reopen it, and launch game as normal
6. IF ALL of the above fails, then you should find the Smartguard folder, GamezBD\black desert online\bin64\EasyAntiCheat, and delete the files in there, THEN run a force-filecheck
7. In case you end up here, without any idea of what to do next, please check using the ping command, if your network is reaching the GamezBD servers:
Open your command prompt and ping the appropriate server ip there.
NA IP: 192.99.149.135
EU IP: 51.77.85.102
For example, type ping 192.99.149.135 for NA server.
If you can reach the servers, you might have a very high ping, which means that your connection will be "unstable". This will be a problem, and you will disconnect often.
The best way to deal with connection problems, is to use a VPN service, or to ask your ISP (Internet Service Provider) if it is blocking the GamezBD servers, and then ask them to unblock them. Alternatively you can now use a free VPN service, provided by Cloudfire, called WARP: https://cloudflarewarp.com/
8. IF by any chance you end up in a situation, where your GamezBD Launcher stops working, then you can redownload it here: https://play.gamezbd.com/launcher/GamezBDO.exe , BUT it is important that you delete the files in 2. and 3.
That should force the Launcher to run a force-file-check.

This is the most simple problems solve mode I can give you, however IF your game is still not working, then it might be something is actually wrong, and you will have to send the startup log to the developers, but firstly you should start a Conversation with the GamezBD Staff: mouse-over your forum username and select Conversation, can also be accessed through your profile, the main GamezBD developer is Kolka.

 

Please fix my account gms 10th June 2023 my account got bug i want my full refund of tickets and Platinums for a fews quest for daily activities thanks we glad to help for others play again we happy that this server is up again

 

your GamezBD got block in my anti virus

 

Not mine, since I am NOT a part of the GamezBD website, staff, nor administrators.

Also please make a forum search before hi-jacking another person's thread; read the forum rules please: https://forum.gameznetwork.com/threads/forum-rules.65462/

Add whatever your problems is, to a thread with the title topic of your problem. Then I will help you.

 

So you've run into a game error, or your GamezBD won't start, or it crashes to desktop, or something like that?

Make a search for the specific problem -you wish to post- FIRST, because chances are that the thread you are about to open, has already been answered.

Alright...this is the most simple solution to most common problems:
Check to see if you have a firewall exception for GamezBD, if your antivirus is blocking it, and if you are running the game as an Admin., or most importantly; Not being a part of the "insider/preview/beta" version of Windows
Remember that GamezBD is NOT compatible, with the Pearl-Abyss (retail) game version, so you Need to install the GamezBD game version: https://forum.gameznetwork.com/threads/download-mirrors-client-v3588-community-provided.210022/
DO NOT copy the GamezBD-game-client-version into the retail folder, or the other way around. They are two different game versions, and neither can be used to access the other's game-server.

There is a "Common Errors and Solutions" section (https://forum.gameznetwork.com/threads/gamezbd-errors-and-solutions.210464/) which might help you out. Although it hasn't been updated for a while now

Most GamezBD problems can be solved in the following manner:
1. Close game and Launcher - Find Username\Appdata\Local\GamezBDO - Delete all folder and files in there - Find GamezBD install folder - delete Cache folder and "version file" in the main folder
2. Start Launcher - WAIT for updates to stop* - Open GamezBD Launcher Settings (top right corner) - Run File-check - WAIT for updates to stop* - Restart game
3. If the game loads and you get to choosing a character, but right at the moment the game should start, it crashes instead; Open Launcher settings - Reset Settings option - Save - Restart Launcher or just restart game

4. IF your GamezBD Launcher stops working; then you can redownload it here: https://play.gamezbd.com/launcher/GamezBDO.exe - But you must do 1 and 2 when you replace the launcher
5. IF ALL of the above fails; find the Smartguard folder (GamezBD\black desert online\bin64\EasyAntiCheat) - delete the files - THEN do 2
6. In case of network issues (no connection); use ping command -
Open your command prompt and ping the appropriate server IP there; For example, type "ping 192.99.149.135" for NA server.
NA IP: 192.99.149.135
EU IP: 51.77.85.102

If you can reach the servers, you might have a very high ping, which means that your connection will be "unstable". This will be a problem, and you will disconnect often.
The best way to deal with connection problems, is to use a VPN service, or to ask your ISP (Internet Service Provider) if it is blocking the GamezBD servers, and then ask them to unblock them. Alternatively you can now use a free VPN service, provided by Cloudfire, called WARP: https://cloudflarewarp.com/


This is the most simple problems solve mode I can give you, however IF your game is still not working, then you should check the official GameZ-network troubleshooter: https://forum.gameznetwork.com/threads/gamezbd-errors-and-solutions.210464/

 

I cannot edit my posts, seems that you have implemented some form of "automatic" post stopping mechanism? You HAVE to stop assuming that EVERYone is the same person please remove that hideous mechanism. If you feel reading is too much work, then get someone else to do that job, instead of making everyone else pay...please.

So you've run into a game error, or your GamezBD won't start, or it crashes to desktop, or something like that?
Make a search for the specific problem -you wish to post- FIRST, because chances are that the thread you are about to open, has already been answered.

Alright...this is the most simple solution to most common problems:
Check to see if you have a firewall exception for GamezBD, if your antivirus is blocking it, and if you are running the game as an Admin., or most importantly; Not being a part of the "insider/preview/beta" version of Windows
Remember that GamezBD is NOT compatible, with the Pearl-Abyss (retail) game version, so you Need to install the GamezBD game version: https://forum.gameznetwork.com/threads/download-mirrors-client-v3588-community-provided.210022/
DO NOT copy the GamezBD-game-client-version into the retail folder, or the other way around. They are two different game versions, and neither can be used to access the other's game-server.

There is a "Common Errors and Solutions" section (https://forum.gameznetwork.com/threads/gamezbd-errors-and-solutions.210464/) which might help you out. Although it hasn't been updated for a while now

Most GamezBD problems can be solved in the following manner:
1. Close game and Launcher - Find Username\Appdata\Local\GamezBDO - Delete all folder and files in there - Find GamezBD install folder - delete Cache folder and "version file" in the main folder
2. Start Launcher - WAIT for updates to stop* - Open GamezBD Launcher Settings (top right corner) - Run File-check - WAIT for updates to stop* - Restart game
3. If the game loads and you get to choosing a character, but right at the moment the game should start, it crashes instead; Open Launcher settings - Reset Settings option - Save - Restart Launcher or just restart game
4. IF your GamezBD Launcher stops working; then you can redownload it here: https://play.gamezbd.com/launcher/GamezBDO.exe - But you must do 1 and 2 when you replace the launcher
5. IF ALL of the above fails; find the Smartguard folder (GamezBD\black desert online\bin64\EasyAntiCheat) - delete the files - THEN do 2
6. In case of network issues (no connection); use ping command -
Open your command prompt and ping the appropriate server IP there; For example, type "ping 192.99.149.135" for NA server.
NA IP: 192.99.149.135
EU IP: 51.77.85.102
If you can reach the servers, you might have a very high ping, which means that your connection will be "unstable". This will be a problem, and you will disconnect often.
The best way to deal with connection problems, is to use a VPN service, or to ask your ISP (Internet Service Provider) if it is blocking the GamezBD servers, and then ask them to unblock them. Alternatively you can now use a free VPN service, provided by Cloudfire, called WARP: https://cloudflarewarp.com/

* If the launcher is taking a long time (more than 4 hours), then it is safe to say that something might have gone wrong, and you should feel free to force stop the launcher and start it again.



This is the most simple problems solve mode I can give you, however IF your game is still not working, then you should check the official GameZ-network troubleshooter: https://forum.gameznetwork.com/threads/gamezbd-errors-and-solutions.210464/